How do I transfer funds to wallet from my Bank Account?
Dial USSD code *427# and choose option 4 which is ‘’Funds Transfer’’, select option 4 which is ‘’Bank-To-Wallet Transfer’’, then choose the network provider, then enter the wallet number, then the amount, then the account number and lastly the reference.
How do I reset my Mobile Banking PIN?
Visit any branch near you for assistance.
I am having a challenge with my Internet Banking platform, how can I be assisted?
Kindly send an email to investnet@investrustbank.co.zm and wait for a response to guide you further.
How do l process a refund following a failed transaction?
This can be done by visiting any of our branches nearest to you and filling in a charge back form.
How do I perform Inter-Bank transfer?
This can be done by visiting any of our branches and instructing the bank to perform a transfer or through our Mobile Banking platform
How do I follow up on my ATM card requisition?
Provide us with account details so that we check for you on the system by visiting any of our branches.
How do I apply for a Cheque book?
This can be done by visiting any of our branches and filling in an application form.
What are the requirements for a loan application?
1. Application letter 2. Latest CRB report 3. Legal advice letter if security offered is 3rd party 4. Copy of a Title deed for the offered security or letter of undertaking from employer 5. Latest valuation report for the offered property 6. 3 Latest pay-slip if the application is for payroll backed loan and a recommendation letter from the employer confirming the employee and illegibility for the loan. (Risk Profile may require additional documentation) 7. NRC copy 8. Utility bill 9. Needs to be an account holder for at least six months 10. Call report done by bank personnel. Minimum loan amount- K10, 000.00.
The cheque deposit I made is not reflecting on my account where is my money?
Kindly provide us with your account details so that we follow up with the Branch and payment operations and give your feedback.
I have not received my Salary?
The customer is advised to follow up with their Organization and provide us with the transaction copy for further assistance.
How can I obtain my Bank statement?
This can be done by visiting any of our branches near you and request for the service over the counter or via internet/ Mobile banking platform.
How can I apply to work for your organization?
Check out your local print media for job listings, on our Facebook page and Investrust’s website career page for opportunities.
How do l get to contact a department of the Bank?
The customer is advised to send an email of their query to customerservice@investrustbank.co.zm and its then forwarded to the appropriate department.
How do I open an account with your Bank?
The customer is advised accordingly and provided with the requirements for the type of account they want to open
How do l check for my balance?
This can be done by visiting any of our branches and requesting for the service over the counter or via internet/ mobile banking platform
I am having a challenge accessing your Bank services e.g. Invest mobile, requests not being honored, ATM machines not working, online banking down?
The customer is asked what kind of feedback they are getting on our platforms and the problem is escalated to the appropriate unit. The customer is then updated on the cause and provided with alternatives
What is the access number for Mobile Banking?
*427#
What are the operational hours of your branches?
08:15 to 14:30 hours Monday to Friday. 08:30 to 12:00 hours Saturdays.
What type of loans do you offer?
We offer personal and business loans to our customers; visit any of our branches near you for more information about our products and services.
How can I invest in Treasury Bills?
This can be done by submitting an application at any of our branches. In your application, please indicative the face value amount that you wish to invest and tenor. Your application should also include a certified copy of your NRC or Passport. The application should be submitted 1 week before the auction. You also need to ensure that you have the funds in your Investrust account before the Bank can submit your bid to the Central Bank.
How can I invest in Government Bonds?
This can be done by submitting an application at any of our branches. In your application, please indicative the face value amount that you wish to invest and tenor. Your application should also include a certified copy of your NRC or Passport. The application should be submitted 1 week before the auction. You also need to ensure that you have the funds in your Investrust account before the Bank can submit your bid to the Central Bank
